Appeals

Companies whose domains are included on the MDL can appeal their inclusion if they believe their domain does not meet the inclusion criteria. This appeals process is designed to ensure fairness and accuracy in the list's composition.

Disconnect.me independently manages and operates the appeals process for the MDL. All Disconnect.me decisions regarding a domain's appeal are based solely on the MDL criteria.

Domain owners who want to submit an appeal should send an email to mdl_evaluations@disconnect.me. The email should include the following information:

  • The domain name subject to the appeal.
  • Company name and contact information for the domain owner.
  • An explanation of why the domain does not meet the MDL inclusion criteria.

Domain owners can expect the following policies and timelines to apply to the appeals process:

  • Appeals must be submitted by the domain owner.
  • Disconnect.me will aim to provide a decision on each appeal within 10 business days from the initial appeal request.
    • If Disconnect.me requires additional information from the domain owner and does not receive a response within 10 business days, the appeal may be closed.
    • If an appeal is closed due to insufficient information, the domain owner may resubmit an appeal request.
  • If an appeal is closed with rationale, the domain will not be eligible for re-evaluation for a period of 60 days from the date of the denial.

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